Refund policy

Non-returnable items
All items cannot be returned as they are special ordered and made to order. If you order an item by mistake, please contact us immediately so we can correct the order for you. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on items.

You can always contact us for any return question at 954-861-0986 or at upupandawayballoonsfl@gmail.com .

Damages and issues
Please inspect your order upon reception and let know us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.